Shopify-native repair intake, lead capture, analytics, and operations automation.
We helped JoesGE turn a high-friction mail-in repair intake into a Shopify-native workflow that captures partial leads, reports funnel progress, automates follow-ups, and connects repair operations across shipping, support, inventory, and internal admin tools.
The client had two connected problems: the repair flow was losing customers before submission, and the repair operation behind the form was spread across too many tools.
On the customer side, the original intake flow created unnecessary friction. Customers could start the repair process, but if they dropped off before the final submission, the business often had no usable lead data to follow up with. There was also limited visibility into where people were leaving the flow.
On the operations side, the repair process depended on Shopify, Gorgias, ShipStation, EasyPost, Veeqo, Odoo, and manual staff checks. The team had to monitor label movement, identify customers who had not shipped their devices, send follow-ups, cancel unused labels, track received packages, and manage repair status across disconnected systems.
The goal was not just to redesign a form. The goal was to increase repair-flow conversion, capture more demand before drop-off, and build a Shopify-native operational layer around the real mail-in repair workflow.
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Minimum conversion lift
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Hour daily analytics reporting cycle
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Hour unused-label review window
EasyRepair uses Montserrat for a direct, readable operations UI that works across customer intake, admin dashboards, and reporting screens.
Montserrat
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The palette follows EasyRepair product tokens: a clear blue accent for product UI, JoesGE red for primary actions, and neutral blacks and whites for repair workflow readability.
